I have been providing FileMaker Tech support for twelve years to clients across the nation. I have been a member of the FileMaker Business Alliance since 2001. My primary objective is your complete satisfaction.

What's the best way to ensure the best support experience?
• Call from your computer workstation
• Have FileMaker open to your application
• Have your Web browser open
• Take notes...You'll learn a lot, and we encourage that!

What results can be expected from a support call?
The primary objective will be to resolve the issue described in 15 minutes or less. Other issues may come up and may be resolved as time permits. Additional support is available in 15 minute increments.

What if you can't resolve the primary issue?
There will be no charge. Payment is made after your problem is solved to your satisfaction.

Do you provide step-by-step instructions?
Using WebEx, all the work is done on your computer. All you need to do is watch and take notes.

Can you provide more in-depth support?
Yes! I've developed FileMaker solutions for entrepreneurs as well as multi-national corporations. Formal Estimates and Proposals can be prepared for more complex projects. Ask for details.

Is my online payment secure?
Yes. Credit card transactions are processed by PayPal, the premier financial Web site according to PC Data Online Reports. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Your credit card information is not shared with anyone, including Project Management Solutions.

About Project Management Solutions
I provide FileMaker Pro system development and consultation for all kinds of companies. I've assisted small entrepreneurs developing their own solutions on an hourly basis, as well as developed entire systems for companies like Avid, Shell, Rice University and Stage Stores. I am a member of the FileMaker Business Alliance. My home page is www.pm-solutions.net

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